- Tytuł:
- Six Sigma as a tool of improving processes in the university for example of academic assessment process (case study)
- Autorzy:
- Maciąg, Justyna
- Wydawca:
- Routledge
- Opis:
- The Six Sigma originates from the manufacturing sector and Statistical Process Control. In the recent years Six Sigma has evolved into a business philosophy based on an organisational culture and managers’ commitment. The aim of this chapter is to show how the DMAIC model, which is at the heart of the Six Sigma method, can be used to improve the process of lecturer assessment. The results of the project showed that the methodologies of Six Sigma and DMAIC certainly require some simplification in institutions of higher education. This chapter discuss necessary modifications, the limitations of the applications of various statistical tools, character of collected data, and the way the data are collected and testing. Nevertheless, the presented project results indicate that they can be very useful in determining the causes of problems and solving problems occurring in numerous processes performed in universities. And in accordance with the principles of Lean and the PDCA method, it is only facts and data that should constitute a basis for making decisions.
- Dostawca treści:
- Repozytorium Uniwersytetu Jagiellońskiego
Artykuł